FAQ / Infos

I didn't receive a purchase confirmation. What should I do?

Once you complete your transaction, you should receive a purchase confirmation email from Big Cartel. Please check your junk mail in case the email was accidentally filtered into that folder.

Do you provide international shipping? 

Yes, we do ship internationally. Please enter your country in the shipping tab and the rates will be calculated accordingly. 

How do you ship your items?

All orders are shipped with "Österreichische Post AG" and send "priority". If you would like your order to be sent by a signed service please email us on contact(a)c-heads.com before you checkout. Your order will be thouroughly wrapped with protective foil, bubble wrap and edge protection to make sure that you receive your issue in top condition.

Why is shipping so expensive?

Unfortunately the shipping costs from Austria are getting more and more expensive, but we always try our best to find the cheapest postage options. 

Do I get a notification when my order has been shipped?

Please allow us 2-3 days to get your magazine boxed and prepared for shipment. You will receive an email notification once your order has been shipped out. 

How long will it take for my order to arrive?

- Orders within Austria should arrive within 2 working days.

- Orders to the rest of Europe should arrive within 2-5 working days.

- Orders to all other destinations should arrive within 6-8 days. Sometimes it can take up to 14 days to arrive. Please get back to us when it needs more then 14 days to arrive. 

How can I get in contact about my order?

If you have any questions please get on touch via the contact form on this site, or email to contact(s)c-heads.com.

I accidentally added the wrong shipping address. What should I do?

Please send immediately a short email to contact[a]c-heads.com with the subject line: Important - Shipping Address CHANGE. In your email, please include your order information (first & last name, incorrect address, and the correct address we should ship to) If the order has not yet been shipped out, we are happy to change the address. 

Right of Withdrawal

§ 18 Abs 1 Z 1-11 FAGG 

In accordance with § 18 ( 1 ) there is no right of withdrawal in distance or off -premises contracts for newspapers and magazines 

I could not find my question

Please drop us a mail, we are happy to help you out with any questions you might have. contact(a)c-heads.com