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FAQ / Infos

Do you provide international shipping? 

Yes, we do ship internationally. Please enter your country in the shipping tab and the rates will be calculated accordingly. 

How do you ship your items?

All orders are shipped with "Österreichische Post AG" and send as a package with recorded delivery. 

Why is worldwide shipping so expensive?

Unfortunately the shipping costs from Austria are getting more and more expensive, but we always try our best to find the cheapest postage options. 

Do I get a notification when my order has been shipped?

Please allow us up to 5 days to get your item boxed and prepared for shipment. You will receive an email notification including the tracking number once your order has been shipped out. 

How long will it take for my order to arrive?

- Orders within Austria should arrive within 2 working days.

- Orders to the rest of Europe should arrive within 3-6 working days.

- Orders to all other destinations should arrive within 8-10 days. Sometimes it can take up to 14 days to arrive. Please get back to us when it needs more then 14 days to arrive. 

I didn't receive a purchase confirmation. What should I do?

Once you complete your transaction, you should receive a purchase confirmation email from Big Cartel. Please check your junk mail in case the email was accidentally filtered into that folder. 

How can I get in contact about my order?

If you have any questions please get on touch via the contact form on this site, or email to contact(s)c-heads.com.

I accidentally added the wrong shipping address. What should I do?

Please send immediately a short email to contact[a]c-heads.com with the subject line: Important - Shipping Address CHANGE. In your email, please include your order information (first & last name, incorrect address, and the correct address we should ship to) If the order has not yet been shipped out, we are happy to change the address. 

I could not find my question

Please drop us a mail, we are happy to help you out with any questions you might have. contact(a)c-heads.com